Effective Date: 01-10-2025
We take great care to ensure your order reaches you safely, securely, and on time. Below you’ll find everything you need to know about our shipping process.
1. Locations & Production Time
Where We Ship
We currently ship within the UAE and to selected international destinations. If your location is not listed at checkout, please contact us to see if special arrangements can be made.
Delivery Timeframe
Please note that all orders require ** additional production time as everything is handcrafted**. We do our best to deliver within the stated timeframes, but sometimes delays can occur due to customs inspections, weather conditions, or high seasonal demand.
2. Shipping Fees & International Orders
UAE Shipping
We offer Free standard shipping on all orders above AED 4,000.
International Shipping
Shipping rates will be calculated at checkout based on destination and order weight. Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
Returns Shipping Costs
Please note that shipping costs for returned items are the responsibility of the customer and are not covered by Al Yaqoot Al Hamra, unless the return is due to our error.
3. Delivery & Inspection
Delivery Partners
We work with trusted courier services to ensure safe and reliable delivery of your jewelry. A tracking number will be provided once your order has been shipped. A signature may be required upon delivery.
Inspect Your Order
Please inspect your package immediately upon receipt. If there are any issues or damages, you must contact us within 48 hours.
4. Contact Us
For any shipping-related queries, please reach out:
- Email: alyaqootalhamra@gmail.com
- Phone: +971 50 854 4097